Rules & Policies

• Caregivers supervise children at all times.
• Gentle, respectful play. No rough play, climbing up slides, or throwing toys.
• Play equipment is for children only.
• Toys stay in their designated areas. Please help return toys when you're done.
• If unsafe play continues after a reminder, we may ask your family to take a break or end your visit.
• Zero tolerance for bullying or harassment, by kids or adults. Staff will step in and may ask the person to leave.

• Grippy socks are required for children and adults in the play space.
• No shoes or bare feet in play areas. Shoes come off before you enter.
• Forgot socks? Grippy socks are $5 a pair, any size.
• Strollers aren't allowed in the play space. Please use our stroller parking.

Highland House is not a daycare or drop-off space. A caregiver stays on site and supervises their child at all times, including diaper changes, bathroom trips, feeding, and comfort.

Our staff watch the room, give gentle reminders, and will come get you if your child needs you.

We may limit the number of children per caregiver depending on ages and capacity.

Our play space is designed for children 0–6 years old. Older siblings are welcome to visit, but for safety we ask that they stay off the play structures and out of the baby area.

Adults without kids are welcome in the café for to-go orders. The play area is only for adults accompanying a child.

Please stay home if your child has:

• A fever
• Vomiting
• A contagious illness
• A severe cough or runny nose

Kids get sick a lot. Cancel your reservation at least 12 hours ahead and we'll refund you in full.

• Wash or sanitize hands before entering the play space.
• Toys are sanitized throughout the day.
• Anything that goes in a mouth goes in the cleaning bin.

• No food in the play space. Café food stays at café tables.
• Water bottles with a secure lid are OK in the play space. Other drinks stay in the café.
• Bringing your own snack? Please enjoy it in our outdoor courtyard.
• Please help keep common allergens out of the building, and tell staff about any allergies.
• We can't guarantee an allergen-free space. For severe allergies, message us before your visit.

Every adult and every child signs a waiver before playing. It's valid for one year, and you can sign it when you book online.

• Photos and videos are welcome. Please be respectful of other children — many families don't want their kids photographed.
• Members can use lockers. Everyone else, please keep your things with you, like in your stroller.
• Highland House isn't responsible for lost, stolen, or damaged items.

We're open 8:00 AM–3:00 PM. Visits happen in three two-hour play windows: 8–10, 10–12, and 12–2. The café stays open until 3:00 PM.

Want more time? Add 30-minute increments to your reservation.

It happens — you have kids. We hold your reserved window for 30 minutes after your start time. You're still welcome in, but your session ends at its original time. Want the full two hours? Add time to your reservation.

• 12+ hours' notice: full refund.
• Less than 12 hours, or no-show: not refundable. We hold that spot for you and can't always fill it last-minute.
• If we cancel: you're refunded automatically.

We limit capacity so the space stays calm and safe. A reservation guarantees your spot. Walk-ins are welcome when there's room, and even members can be turned away when we're full — so book ahead.

• Memberships are priced per child and belong to one household.
• Each membership includes up to 3 caregivers. Need another regular caregiver, like a nanny or grandparent? Add them for $7/month.
• Additional siblings are +$45/month (+$40/month on Founding Child memberships).
• Memberships can't be split, shared, sold, or used by another household — two families can't share one, even if each has one child.
• Membership doesn't guarantee entry. Please reserve your play window.

• Billing: on the 1st of each month. Join mid-month and your first month is prorated.
• Pause: $15/month to lock in your current rate.
• Cancel: give at least 5 days' notice before your next billing date and you won't be charged again. With less than 5 days' notice, you'll be billed once more (non-refundable), then your membership ends.
• If you cancel and rejoin later, we can't guarantee your same rate.

Guest passes are good for one year and can be used on weekends or for siblings.

• Founding Memberships are limited-availability memberships offered before opening.
• Your rate is locked for 12 months from our official opening date.
• Memberships renew monthly unless canceled at least 5 days before your next billing date.
• Founding Memberships are non-transferable and valid only for the registered household.
• Baby turns one during your first year? They move to a Child membership and keep the Founding Child rate of $125/month.
• Benefits and programming may evolve as Highland House grows.
• Access is subject to capacity limits, safety guidelines, and operating hours.
• Highland House may update policies to keep the space safe and the experience great.

• A non-refundable $150 deposit reserves your date.
• Your reservation is confirmed once we receive your deposit and signed party agreement.
• Your deposit is applied to your party total.
• Final payment is due 7 days before your party.
• Gratuity isn't included. Tips are optional and always appreciated by our party hosts.

• 14+ days' notice: transfer your deposit once to an available date within 6 months.
• 8–13 days' notice: transfer your deposit once to an available date within 6 months. You're responsible for any nonrecoverable costs already committed to your party.
• 7 days or less: your deposit is forfeited. A new $150 deposit is required to book another date.
• There's no separate rescheduling fee.
• We'll get your approval before committing to custom purchases or vendor costs for your party.

• Your deposit is non-refundable.
• If you cancel after final payment, a refund isn't guaranteed. If we rebook your time slot, eligible amounts may be applied as venue credit.

• Daytime Play and Studio parties include a private celebration room and shared access to the play space. The play space and café stay open to other guests.
• Daytime parties happen during public hours (8 a.m.–3 p.m.), must end by 3 p.m., and are limited to 16 children.
• Private parties start at 3:30 p.m. or later and include exclusive use of the venue.
• The private upgrade for Play or Studio is $600. Private Play starts at $1,495; Private Studio starts at $2,095.
• Private Play and Studio parties are limited to 25 children. The upgrade doesn't change your included child count (12 for Play, 16 for Studio). Additional-child charges apply.
• Full House is private-only and starts at $3,395, including exclusive venue use and 25 children. No additional private-venue fee. Contact us before booking for more than 25 children.

• Daytime Play and Studio parties are limited to 16 children. Private Play and Studio parties are limited to 25.
• Each attending sibling counts as an additional child. Include all siblings in your final count and arrange their attendance in advance, subject to capacity.
• Your final child count is due 7 days before the party and must include the birthday child.
• Adults don't count toward your child allowance and aren't charged. Please give us your adult count in advance so we can approve the layout.
• The celebration room seats up to 16 children, with standing and mingling space for adults. A seat for every adult isn't included.

• Bring a birthday cake or cupcakes with no outside-food fee. There's no cake-service fee if you serve them yourself.
• Optional staff cake service is $45 for up to 25 total guests: cutting, plating, serving, and cleanup.
• Other outside food, including individual snacks, has a $100 per-party service fee for setup, serving, and cleanup.
• Outside catering plus staff cake service is $100 total for up to 25 guests.
• Infant food and medically necessary food are exempt from the outside-food fee.
• You may bring sealed, nonalcoholic kids' drinks and water. Adult coffee and other beverages must be purchased through Highland House.
• No pork, shellfish, or alcohol. Outside food stays in the party room.
• Cake service for more than 25 guests needs an advance quote and depends on staffing.

• Allowed: freestanding décor, secured balloon garlands or arches, and battery-operated lights.
• Not allowed: glitter, confetti, piñatas, sparklers, open flames, loose balloons, and tape or adhesives on walls or furniture.
• Only Highland House staff may install wall décor. Please don't tape, tie, or lean decorations on furniture.
• You're responsible for damage caused by your decorations or installation.
• A $100 fee applies for prohibited materials or excess cleanup.
• Outside decorators and large installations need a refundable $250 décor damage deposit, at least 7 days' notice, and proof of insurance.
• You can access the room to set up your own décor 30 minutes before your party starts.

Grippy socks are required for children and adults in the play area. Bring your own or buy a pair on site for $5, any size.

• You're welcome to take your own photos and videos.
• The optional Digital Photo Package includes edited photos taken by your party host. The photographer add-on covers your full party.
• Images are lightly edited and delivered in a private online gallery within two weeks — at least 100 images. Revisions and extra retouching aren't included.
• All downloads are included. Your gallery is available for one month after delivery and can be shared with guests using the gallery password.
• Let us know before the party if any guests prefer not to be photographed.
• Buying photography doesn't give Highland House permission to use your images for marketing. That requires separate consent.