HOUSE RULES (We’re all just trying to avoid time-out)

supervision

  • You know your child best — and you’re responsible for them while you’re here

  • Our staff supervises the space, not individual children

  • If your child needs help, comfort, or a reset, we’ll come find you (no disappearing acts, please)

  • This is not drop-off childcare : caregivers must stay on-site and actively supervise their children at all times.

  • Children 0-8 and their caregivers

who is this space for?

Food, DRINKS, AND SNACKS

  • Food and drinks stay out of play areas but parents may have lidded drink

  • Infant bottles, breastmilk, formula, and medically necessary snacks are always okay

  • Please be mindful of allergies — we’re all in this together

  • Caregivers handle all diaper changes and bathroom needs

  • Our staff does not change diapers or assist with toileting

  • Please dispose of diapers properly (not behind the couch… we’ve seen things)

diapers and potty stuff

safety

  • Be kind to others and gentle with the toys

  • No rough play, throwing toys, or WWE-style wrestling

  • Help your child clean up before moving on (team effort!)

  • If something feels unsafe, our staff may step in — safety always comes first.

  • Socks are required for both children and adults in the play area.
    (Don’t worry — we sell cute socks at check-in if you forget!)

Booking, cancelations and no-shows

  • Some visits, classes, coworking sessions, or events require advance booking

  • Cancellation and no-show policies will be clearly stated at booking

  • Repeated no-shows may result in fees or limited booking access (we miss you when you don’t show up!)

parties and events

  • Parties must be booked in advance and may require a deposit

  • Hosts are responsible for their guests (yes, even Uncle Steve)

  • Full party policies will be shared at booking

How can I contact you?

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

waivers

  • A liability waiver may be required before participating

  • Highland House is not responsible for lost or stolen items (label those water bottles!)

parties and events

  • Parties must be booked in advance and may require a deposit

  • Hosts are responsible for their guests (yes, even Uncle Steve)

  • Full party policies will be shared at booking

membership policies

  • Memberships are billed monthly on the same date you sign up.

  • 30-day minimum commitment is required for all memberships.

  • Cancellations:

    • Requests must be submitted before your next billing date.

    • We cannot offer refunds for mid-cycle cancellations or “I forgot” requests.

  • Pauses/Freezes:

    • You may freeze your membership once every 6 months for 30 days.

    • Freeze requests must be submitted at least 3 days before your next billing cycle.

  • Caregiver Access:

    • Memberships include two caregivers (parents, nannies, grandparents).

    • Additional caregivers can be added for a small fee.

policies change- just like your kid’s mood

  • As we grow, these policies may be updated. The most current version will always live right here.

be kind

  • Highland House is built on respect, inclusion, and community.

  • Disruptive, unsafe, or disrespectful behavior toward staff or guests won’t be tolerated — we reserve the right to refuse service if ne