house

rules

  • To keep Highland House safe and welcoming for everyone:

    • Caregivers supervise children at all times
    • Socks required in the play space
    • Gentle, respectful play
    • No food or drinks in the play area
    • Sick children should stay home
    • Help return toys when finished

  • • Socks required for children and adults
    • No shoes or bare feet in play areas
    • Play equipment designed for children only
    • No climbing up slides or rough play
    • Toys remain in designated areas

  • Highland House is not a daycare facility.
    Parents and caregivers are responsible for supervising their children at all times.

  • Please do not visit if your child has:

    • Fever
    • Vomiting
    • Contagious illness
    • Severe cough or runny nose

  • • Handwashing or sanitizer required before entering play
    • Toys sanitized throughout the day
    • Items placed in mouth go in cleaning bin

  • Our play space is designed for children 0–8 years old.
    Older siblings should play gently and respect younger children.

  • • No outside food or drinks in play area
    • Food must stay at tables
    • Please inform staff of allergies

Membership

& booking 

  • We're open 8:00 AM – 3:00 PM. Visits happen in three two-hour play windows — 8–10, 10–12, and 12–2. You can come at any point in that window and are welcome to stay longer at no charge- just make sure to extend your visit with us.

  • Running behind? It happens — you have kids. You are welcome to come at any point during your two hour window.

  • Plans change — especially with little ones. Cancel your reserved window at least 12 hours in advance and we'll refund you in full. Cancellations inside 12 hours, or no-shows, aren't refundable — we hold that spot for you and can't always fill it last-minute. If Highland House ever needs to cancel a session on our end, you'll be refunded automatically.

  • Membership is per child in a family house hold and up to 3 caregivers, plus your kids ages 0–8. A few things to know:

    • Membership is per family and isn't shared, sold, or used by another household.

    • Need an extra regular caregiver on the account (nanny, grandparent, co-parent)? Add them for $7/month.

    • Guest passes are good for a year and can be used on weekends or for siblings.

    • Billing starts on the 1st of each month; if you join mid-month, your first month is prorated.

    • Need a break? You can pause your membership for $15/month to lock in your current rate — cancel anytime and come back later, though we can't guarantee your same rate on return.

    For Founding Member–specific terms (locked rate, cancellation notice, transferability), see the Founding Membership FAQ.

    • Founding Memberships are limited-availability memberships offered prior to opening.

    • Pricing is locked for 12 months from the official opening date.

    • Memberships renew monthly unless canceled 5 Days before next billing cycle.

    • Founding Memberships are non-transferable and valid only for the registered household.

    • Child turns one during your first year? They will still be locked into the founding Child membership at $125/month

    • Benefits and programming offerings may evolve as Highland House grows.

    • Access is subject to capacity limits, safety guidelines, and operating hours.

    • Highland House reserves the right to modify policies to ensure safety and quality of experience.

party

policies